We’ll make it right when something is wrong.
The Yucca Valley Dispensary is delivery-only, so we handle product issues a little differently than a walk-in shop. This policy explains what we can replace, what we cannot take back, and why we may ask for a quick photo or video.
Quick Summary
If we delivered the wrong item or something is missing, contact us as soon as possible so we can review the order.
Report defective products within 24 hours of delivery. Please keep the product, packaging, and labels until the issue is resolved.
Returned cannabis products cannot be resold. We generally cannot accept returns based on taste, potency, preference, or subjective effects.
All sales are final unless an item is defective, damaged, recalled, or we made an order fulfillment mistake. Approved resolutions may include a replacement, refund, or store credit depending on the situation and available inventory.
Why we may ask for photos or video
Because we are a delivery-only service, we cannot inspect or test a product at a counter the way a walk-in store can. A quick photo or short video helps us confirm the issue, document it properly, and work with the brand or distributor when needed.
It is simply how we verify product issues when the product is no longer in front of our team.
For vape batteries, cartridges, pods, and disposable vapes, we may ask for a short video showing the product, package label, and what happens when you try to use or charge it.
Defective vape troubleshooting
Many vape issues can be resolved quickly. Before requesting a replacement, please try the steps below when applicable.
Disposable vapes
Cartridges and pods
What is eligible for review?
- Wrong item delivered
- Missing item from an order
- Product damaged before or during delivery
- Defective vape hardware, disposable, cart, pod, battery, or accessory
- Product recall, safety notice, or manufacturer/distributor-confirmed issue
What is usually not eligible?
- Change of mind after delivery
- Taste, smell, terpene profile, potency, or subjective effects
- Opened or used products with no verified defect
- Items damaged after delivery
- Issues reported after 24 hours, unless there is a recall or safety concern
- Cartridge or pod issues caused by incompatible batteries, high voltage, damaged batteries, or dirty battery contacts
How to report a product issue
Return Policy FAQs
Can I return cannabis products after delivery?
Returned cannabis products cannot be resold. We review returns only for eligible issues such as defects, order mistakes, damage, recalls, or safety concerns.
Why do I have to keep the packaging?
The package label helps us confirm the product, batch, brand, and order details. This is especially important for defective manufactured products and any possible brand, distributor, or recall follow-up.
What if my disposable vape will not hit?
Please try charging it for 15–20 minutes first. If it has a button, press it 5 times quickly. If it still does not work, send us a quick video showing the device and what happens when you try to use or charge it.
What if my cart tastes burnt?
Burnt taste can sometimes come from high voltage, repeated long pulls, clogged contacts, or a battery issue. We review these case-by-case, but taste and preference alone are generally not eligible for return or replacement.
Can the driver inspect the product at my door?
In some cases, a driver may be able to confirm that you still have the reported item and packaging. Final approval is handled by our team after review.
Compliance note
For health, safety, and compliance reasons, returned cannabis goods are not placed back into inventory for resale. Defective manufactured cannabis products may be handled through destruction or distributor/manufacturer return when available.
This policy may be updated from time to time. The Yucca Valley Dispensary reserves the right to review each issue based on product type, condition, documentation, order history, and applicable law or regulation.
